Shipping & Return Policy

Updated: 15/07/2026
At Bonotol, we carefully pack and ship live plants and plant-related products so they reach you in the best possible condition. Please read our shipping, return, and damage claim policy before placing an order.
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Shipping Timeline
All orders are dispatched from our warehouse within 4 working days from the date of order confirmation.
Most orders are delivered to your address within 2–6 working days from the date when the order is placed. Delivery time may vary depending on your location, courier service availability, weather conditions, public holidays, or other situations beyond our control.
Once your order is shipped, tracking details will be shared with you by email, SMS, WhatsApp, or through your Bonotol account, wherever applicable.
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Live Plant Shipping
Live plants are delicate and may naturally show minor changes during shipping, such as slight leaf bending, small leaf drops, dryness, or soil movement. These are normal for live plants during transit and do not always mean the plant is damaged.
We request customers to unpack the plant carefully as soon as it is delivered and keep it in a suitable shaded place with proper care.
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Unboxing Video Requirement
For any damage, missing item, wrong item, or quality-related claim, the customer must provide a clear unboxing video.
The video must start before opening the package and should clearly show:
• The sealed package from all sides
• Opening of the package
• The product condition after opening
• Any damage, missing item, or wrong item issue
Claims without a proper unboxing video may not be accepted.
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Can You Return Plants?
No. Live plants cannot be returned.
Because plants are living products and can be affected by handling, weather, water, sunlight, and customer care after delivery, we do not accept returns for live plants.
However, if your plant arrives damaged or you receive the wrong product, please contact us with a proper unboxing video.
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Return of Non-Plant Products
Non-plant products can be returned only if they are received in damaged condition or if the wrong product is delivered.
To raise a return request for a non-plant product, contact us within 24 hours of delivery with:
• Order ID
• Clear photos
• Complete unboxing video
• Description of the issue
After verification, we may offer a replacement, refund, or return approval depending on the case.
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Customer Address Confirmation and RTO Charges
By placing an order with Bonotol, the customer confirms that the delivery address, PIN code, phone number, and other contact details provided at checkout are complete and accurate.
If a prepaid order is returned to Bonotol due to customer refusal, repeated unavailability, failure to respond to delivery attempts, or incorrect or incomplete information provided by the customer, the actual forward-shipping and Return to Origin (RTO) charges incurred by Bonotol may be deducted from the refundable amount.
The refund, if applicable, will be processed only after the returned parcel is received and inspected by Bonotol. No such deduction will apply where the failed delivery was caused by an error by Bonotol or a verified courier-service failure not attributable to the customer.
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If You Are Not Happy with the Product
If you are not happy with the product but it is not damaged or wrong, you may choose self-return at your own shipping cost.
Self-return address:
Bonotol C/o Suman Das
Nabajiban Colony, Post Bisharpara
North Dumdum (M)
Kolkata – 700158
Old Pincode: 700051
West Bengal, India
Please contact us before sending any self-return package. Returns sent without prior communication may not be accepted.
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Damage or Wrong Product Claims
If you receive a damaged product, wrong product, or missing item, please contact us within 24 hours of delivery.
Support Email: support@bonotol.com
WhatsApp: +91 9804848084
Please include your order ID, unboxing video, and clear photos of the product and packaging.
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Important Notes
Bonotol reserves the right to reject claims if:
• The unboxing video is missing or incomplete
• The package was already opened before recording
• The issue is reported after 24 hours of delivery
• The plant damage is due to customer handling, lack of watering, overwatering, direct sunlight, repotting shock, or improper care
• The product has been used, altered, or damaged after delivery
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Contact Us
For shipping, return, or damage-related support, contact us at:
Email: support@bonotol.com
WhatsApp: +91 9830007008