Your privacy choices
Customer Data Deletion
Last updated: August 4, 2026
You may ask Bonotol / NETFRY to delete your customer account and personal data. We will verify that the request comes from you, remove data that is no longer needed, and tell you when the request has been completed or if limited records must be retained.
How to request deletion
- Email support@bonotol.com with the subject Customer Data Deletion Request.
- Send the request from the email address registered with your Bonotol account whenever possible.
- Include your registered name and mobile number. If you have ordered from us, include one Bonotol order number so we can locate and verify the correct account.
- We may send a verification message before processing the request. This protects your account from unauthorized deletion.
Never send your password, OTP, card number, CVV, UPI PIN, or banking password.
What we normally delete
After verification, and subject to any pending order, refund, complaint, chargeback, or legal requirement, we will delete or anonymize data that is no longer required, including:
- your active Bonotol customer login and Google account link;
- saved delivery addresses that are not required in retained transaction records;
- account preferences, saved profile details, and marketing preferences;
- active login sessions and other account-only data;
- support or communication data where it is no longer needed for a lawful purpose.
Deleting your Bonotol account does not delete your independent Google account. You can separately remove Bonotol's access from your Google Account security settings.
What may be retained
Account deletion does not always mean that every record connected with a purchase can be erased immediately. We may retain the minimum information needed for:
- order, invoice, GST, accounting, and audit records;
- payment status, transaction reference, refund, reconciliation, and settlement records;
- fraud prevention, security, warranty, consumer complaints, legal claims, and chargeback defence;
- an active order, delivery, return, replacement, refund, investigation, dispute, or court/regulatory proceeding;
- other records whose retention is required or permitted by applicable law.
These retained records may contain limited basic details—such as name, contact or delivery information, order number, products, invoice, amount, tax, payment reference, and refund status—only to the extent reasonably necessary for those purposes. Bonotol does not store your full card number, CVV, UPI PIN, or bank-login credentials.
For example, applicable GST law can require relevant accounts and records to be retained for 72 months from the due date of the annual return for the relevant year. Records connected to an appeal, investigation, proceeding, dispute, or chargeback may be kept longer where required. Access to retained information is restricted, and it will not be used for ordinary marketing after a valid deletion request.
Timing and backups
We will handle a verified request within a reasonable period and as required by applicable law. We may first complete any pending transaction or dispute. Data in protected backups may remain until the backup is securely overwritten under our normal retention cycle; it will not be restored for ordinary business use after deletion.
Questions or complaints
If you have questions, want to correct your data instead of deleting it, or believe your request was not handled properly, contact:
Bonotol / NETFRY
Kolkata, West Bengal, India
Email: support@bonotol.com
Website: www.bonotol.com
This page should be read together with our Privacy Policy.