Privacy Policy

1. Contact Information

Bonotol / NETFRY
Kolkata, West Bengal, India
Email: support@bonotol.com
Website: www.bonotol.com

For privacy questions, data requests, corrections, deletion requests, communication preferences, or complaints, please contact us at:

support@bonotol.com

2. Information We Collect

We may collect personal information that is necessary to operate our website, process orders, provide support, improve our services, prevent misuse, and comply with applicable laws.

The information we may collect includes:

• name;
• email address;
• phone number;
• billing address;
• shipping or delivery address;
• order ID;
• order details;
• order history;
• product preferences;
• customer support messages;
• complaint or ticket information;
• live chat messages;
• WhatsApp messages;
• email communication;
• feedback, reviews, photos, or other content you choose to share with us;
• IP address;
• device information;
• browser type;
• operating system;
• approximate location based on IP address or delivery address;
• cookies and similar website usage information;
• pages visited, time spent on the website, clicks, referral source, and interaction with products or offers.

We try to collect only the information that is reasonably required for business, support, order processing, delivery, security, and legal purposes.

3. Payment and Financial Information

Bonotol does not directly collect, store, or view sensitive financial information such as:

• full credit card number;
• debit card number;
• CVV;
• UPI PIN;
• bank account password;
• net banking login details;
• full bank account credentials.

Payments are handled by the respective payment gateway, UPI provider, bank, card network, wallet provider, or payment service provider.

Bonotol may receive limited payment-related information necessary for order processing, such as:

• payment success or failure status;
• transaction ID;
• payment method type;
• refund status;
• payment confirmation;
• failed payment notification;
• risk or fraud alert where applicable.

Your sensitive payment details are processed by the respective payment provider according to their own terms and privacy policy. Bonotol is not responsible for the internal systems, privacy practices, security failures, downtime, or technical errors of payment gateways or banks.

4. Sources of Personal Information

We may collect personal information from the following sources:

A. Directly from you

We collect information when you:

• place an order;
• create or use an account;
• fill out a form;
• contact us by email;
• contact us on WhatsApp;
• use live chat;
• raise a support ticket;
• call us or request support;
• subscribe to updates;
• participate in offers or promotions;
• submit a review, complaint, message, photo, or feedback.

B. Automatically from your device

When you visit Bonotol.com, we may automatically collect information such as IP address, browser details, device details, operating system, cookies, and website usage data.

C. From social networks and communication platforms

We may receive information when you interact with Bonotol through platforms such as Facebook, Instagram, WhatsApp, Google, or other social media and communication platforms. This may include your profile name, message content, public comments, ad interaction, page interaction, or information you choose to share with us.

D. From necessary service providers

Although Bonotol.com is not operated through a third-party e-commerce platform, we may receive limited information from necessary service providers such as payment gateways, courier or logistics partners, email systems, WhatsApp communication tools, ticket systems, or live chat tools, only when required for payment, delivery, support, refund, security, or legal compliance.

5. How We Use Personal Information

We may use your personal information for the following purposes:

• to receive, confirm, process, pack, ship, and deliver your orders;
• to contact you about your order, delivery, payment, refund, or support request;
• to provide customer service through email, WhatsApp, ticket system, live chat, phone, or other communication channels;
• to verify payment status and process refunds where applicable;
• to manage customer accounts and order history;
• to respond to complaints, questions, feedback, and legal requests;
• to improve our website, product listings, packaging, delivery experience, support process, and customer experience;
• to personalize your shopping experience;
• to understand product demand, customer interests, and website performance;
• to manage discounts, coupons, promotional limits, offers, and campaigns;
• to prevent fraud, abuse, spam, duplicate promotional misuse, security threats, and suspicious activity;
• to send transactional communication such as order confirmation, delivery update, refund update, support response, or important service notice;
• to send promotional messages, offers, plant care updates, or marketing communication where permitted by law or consent;
• to comply with tax, accounting, legal, consumer protection, and regulatory obligations;
• to protect the rights, safety, property, and security of Bonotol, NETFRY, our customers, and others.

6. Communication With Customers

Bonotol may communicate with you through:

• email;
• support ticket system;
• live chat;
• WhatsApp;
• phone call;
• SMS;
• website notifications;
• social media messages;
• courier or delivery partner updates.

We may send two types of communication:

A. Transactional communication

These include messages related to your order, payment, shipping, delivery, refund, complaint, account, support request, security, legal notice, or important service update. You may still receive transactional messages even if you opt out of promotional communication.

B. Promotional communication

These may include offers, discounts, product launches, festive campaigns, plant care tips, abandoned cart reminders, and marketing updates.

You may opt out of promotional emails by using the unsubscribe option in our emails, where available, or by contacting us at support@bonotol.com. For WhatsApp, SMS, or other promotional messages, you may request opt-out by replying with an unsubscribe/stop request where available or by contacting us.

7. Cookies and Similar Technologies

Bonotol uses cookies and similar technologies to operate and improve our website.

Cookies may be used to:

• keep the website working properly;
• remember user preferences;
• improve website performance;
• analyse traffic and usage;
• understand product interest;
• improve shopping experience;
• prevent fraud and abuse;
• measure promotional or advertising performance.

You may disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

8. How We Share or Disclose Personal Information

Bonotol does not sell your personal information.

Bonotol does not share your personal information with unrelated third parties for their independent marketing.

We may disclose limited personal information only, when necessary, such as:

• to payment gateways for payment processing, refund processing, transaction verification, and fraud prevention;
• to courier or logistics partners for order delivery;
• to communication systems used for email, WhatsApp, live chat, or ticket support;
• to hosting, security, backup, or technical systems used by Bonotol to operate the website securely;
• to legal, tax, accounting, consumer protection, government, court, law enforcement, or regulatory authorities when required by law;
• to protect Bonotol, NETFRY, our customers, or others from fraud, misuse, security threats, legal claims, or harmful activity;
• in connection with a business restructuring, merger, transfer, sale, or change of ownership of Bonotol or NETFRY, where legally permitted.

We try to share only the minimum information necessary for the specific purpose. Example: a courier partner may receive your name, phone number, address, and delivery details. A payment gateway may process payment status and transaction ID. Bonotol does not receive or store your full card number, CVV, UPI PIN, or bank login details.

9. Self-Built Website and Development Tools

Bonotol.com, Bonotol Android applications, product pages, content, layouts, images, and internal systems are created and managed by the Bonotol / NETFRY team.

We may use software development tools, AI-assisted coding tools, design tools, testing tools, productivity tools, and automation tools, to help build, maintain, troubleshoot, or improve our services. Use of these tools does not mean that Google, OpenAI, or any other tool provider owns, operates, sponsors, endorses, or controls Bonotol. Bonotol / NETFRY remains responsible for the final website, content, application, services, and business operations.

10. Third-Party Links

Our website, messages, or social media pages may contain links to third-party websites or platforms, such as payment pages, social media pages, courier tracking pages, or other external resources.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or platforms. When you use a third-party website or service, you should review their own privacy policy and terms.

11. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. This may include retaining information for:

• order processing;
• delivery records;
• customer support;
• refund and replacement handling;
• complaint and dispute resolution;
• accounting and tax records;
• legal compliance;
• fraud prevention;
• security monitoring;
• business records.

Some information may be retained for a longer period if required by law, tax rules, consumer disputes, legal claims, accounting obligations, or fraud prevention. When personal information is no longer required, we may delete, anonymize, or securely archive it.

12. Data Security

We use reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no website, server, internet transmission, payment system, email system, WhatsApp communication, or online storage method is 100% secure. Therefore, we cannot guarantee absolute security. You are responsible for keeping your account password, OTP, device, email account, and personal login information safe.

13. Children’s Privacy

Bonotol is intended for general customers and is not directed specifically at children. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us without proper authorization, please contact us at support@bonotol.com, and we will take appropriate action as required by law. Parents or guardians should supervise children when using online shopping websites.

14. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases, we may decline a request as permitted by law.

A. Right to Access / Know

You may have the right to request access to personal information that we hold about you.

B. Right to Delete

You may have the right to request that we delete personal information we maintain about you. We may not be able to delete certain information immediately if it is required for order records, tax records, accounting, legal compliance, fraud prevention, dispute handling, or legitimate business purposes.

C. Right to Correct

You may have the right to request that we correct inaccurate or incomplete personal information we maintain about you.

D. Right of Portability

You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, where technically feasible and required by applicable law.

E. Right to Withdraw Consent

Where we process your personal information based on consent, you may have the right to withdraw that consent. Withdrawal of consent may affect our ability to provide certain services, such as processing orders, sending delivery updates, providing support, or maintaining your account.

F. Managing Communication Preferences

You may opt out of promotional emails by using the unsubscribe option in our emails, where available, or by contacting us at support@bonotol.com. If you opt out of promotional communication, we may still send non-promotional messages related to your account, order, payment, delivery, refund, complaint, security, legal notices, or service updates.

G. Grievance and Complaint Rights

You may contact us regarding privacy complaints, correction requests, deletion requests, communication preferences, or any concern about your personal information at: support@bonotol.com

We may need to verify your identity before processing your request. This may include verifying your email address, phone number, order ID, or other information related to your request. We will not discriminate against you for exercising your lawful privacy rights. Where permitted by law, you may authorize another person to make a request on your behalf. Before accepting such a request, we may require proof that the person is authorized to act for you, and we may also require you to verify your identity directly with us. We will respond to valid requests within a reasonable time and as required by applicable law.

15. International Users

Bonotol is operated from India. If you access our website from outside India, your personal information may be processed in India or in other countries where necessary service providers operate. By using our website or services, you understand that your personal information may be transferred, stored, or processed outside your country of residence, subject to applicable law. Where users from other regions have additional privacy rights under local laws, they may contact us at support@bonotol.com, and we will review such requests according to applicable legal requirements.

16. Social Media, Reviews, and Public Content

If you post comments, reviews, photos, videos, tags, or messages about Bonotol on public platforms, that information may be visible to others depending on your privacy settings and the platform’s rules. If you submit reviews, testimonials, feedback, product photos, or public comments to Bonotol, you allow us to use, display, edit, reproduce, or publish such content for customer support, quality improvement, website display, social media, and marketing purposes, unless you request otherwise or applicable law restricts such use. Please do not share sensitive personal information publicly.

17. Marketing and Advertising

We may use limited customer and website interaction data to understand product interest, improve offers, and measure promotional performance. Where we use social media or advertising platforms, those platforms may process data according to their own policies. You may manage advertising preferences through your browser, device, or social media account settings. Bonotol will not sell your personal information to advertisers.

18. Legal Compliance and Protection

We may use or disclose personal information when we believe it is necessary to:

• comply with applicable laws, rules, regulations, court orders, or government requests;
• respond to legal claims or consumer complaints;
• enforce our Terms & Conditions;
• detect and prevent fraud, spam, abuse, misuse, or security threats;
• protect the rights, property, safety, and security of Bonotol, NETFRY, customers, employees, partners, and others.

19. Changes to This Privacy Policy

We may update, modify, or replace this Privacy Policy from time to time to reflect changes in our website, business, services, technology, legal requirements, or privacy practices. When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. Your continued use of Bonotol.com after changes are posted means you accept the updated Privacy Policy.

20. Contact Us

For privacy questions, data requests, correction requests, deletion requests, communication preferences, complaints, or any other privacy-related matter, please contact:

Bonotol / NETFRY
Kolkata, West Bengal, India
Email: support@bonotol.com
Website: www.bonotol.com