Knowledgebase

Most plants prefer watering only when the top 2 inches of soil feel dry to the touch. Water thoroughly until it drains out of the pot's bottom holes, and avoid letting your plant sit in stagnant drainage water to prevent root rot.

Yellowing, dropping leaves, or slow growth often indicates the plant needs more light. Crispy, brown, or burnt leaf spots mean it is receiving too much direct sun. Place plants in bright, indirect light near a window with sheer curtains for optimal results.

Use a light, airy soil mix containing coco-peat, perlite, and vermicompost. This holds standard moisture levels while allowing excess water to drain away quickly, protecting the roots from suffocating.

We pack all live plants using breathable, eco-friendly structural frames. The plant root blocks are secured in moist coco-peat wraps to retain hydration, and the pots are firmly anchored within heavy-duty boxes to prevent shifting or soil spillage during transit.

Deliveries typically take between 3 to 7 business days depending on your location. As soon as your package leaves our nursery, a tracking link is automatically emailed to you so you can follow its delivery status.

We offer a 7-Day Plant Health Replacement Guarantee. If your plant arrives damaged or shows sign of illness from shipping stress, simply send a photo of the plant to our support team within 7 days of delivery, and we will send a healthy replacement free of charge.

You can cancel or modify your order within 2 hours of purchase. After this window, our nursery team begins preparing and packaging your live plants for shipment, and we cannot halt or change the shipment.